Yes. We work directly with insurance companies and have done it for nearly 30 years. We know how adjusters document claims, what documentation carriers require, and how to put together a file that moves through the process without unnecessary back-and-forth.
What We Provide for Your Claim
When we assess your property, we document everything systematically. Moisture meter readings at multiple points in every affected material. Thermal imaging scans of walls and ceilings showing hidden moisture. Photographic records of every affected area before work begins. An itemized written estimate that breaks down labor, materials, and equipment by phase.
Most Nevada insurance carriers now require proof that water damage drying met the IICRC S500 Standard for Professional Water Damage Restoration. We provide a full drying log with daily moisture readings at every measurement point from initial assessment through final clearance. That log is formatted to satisfy the documentation requirements of the major carriers we work with regularly.
Why Insurance Carriers Accept Our Documentation
Adjusters see a lot of restoration documentation. Much of it is vague, inconsistent, or missing key details. Our documentation is thorough because thorough documentation is how you protect your client from a denied or reduced claim. We have been doing this long enough to know exactly what a carrier needs to see at each stage and to provide it without being asked.
If a carrier requests additional documentation or a supplemental estimate, we handle it. You should not have to manage the back-and-forth between your contractor and your insurance company on top of everything else a water or mold event requires.
What Insurance Typically Covers
Standard homeowners insurance in Nevada generally covers sudden and accidental water damage, like a burst pipe or appliance failure, and the resulting mold remediation when the mold is a direct consequence of that covered event. It typically does not cover mold that resulted from long-term neglected maintenance, flooding from external sources without a flood rider, or gradual leaks that were known and not addressed.
Whether your specific situation is covered depends on your policy language, your insurer, and the circumstances of the event. We can tell you from our experience with similar jobs whether the situation typically results in a covered claim, but we cannot make coverage determinations for you. What we can do is make sure the documentation you submit gives your claim the best possible chance of approval. Read our full FAQ on insurance coverage for mold and water damage for more detail.
Have a claim in progress? Call us and we can talk through where things stand before you commit to anything.