Our target is to be on-site within one hour of your call anywhere in the Las Vegas Valley. We operate 24 hours a day, seven days a week, 365 days a year. Water damage emergencies do not occur during business hours on weekdays, and our response capability reflects that reality. A 2 a.m. call on a holiday gets the same urgency as a Monday morning call.
Why One Hour Matters
Every hour between the water event and professional extraction increases the scope of the damage and raises your mold risk. In the first hour, water is still migrating through flooring and into wall cavities. Extraction at that stage can prevent saturation of structural materials. Extraction at hour 12 addresses materials that have been saturating for half a day. The amount of moisture that needs to be removed from the structure, and the amount of material that may need to be replaced, increases significantly with time.
What Happens When We Arrive
We assess the source of the water, confirm it has been stopped or arrange for it to be stopped, then take moisture readings throughout the affected areas to map the full extent of water migration. Extraction equipment goes to work immediately while assessment continues. We document everything with photographs and moisture data from the first hour. If an insurance claim is involved, that documentation is what supports accurate scope reporting to your carrier.
How to Reach Us
Call (702) 442-1126) at any hour. Do not wait until morning to see if things dry on their own. In the Las Vegas desert, surfaces will dry faster than in humid climates, which makes the situation look manageable while moisture stays trapped inside your structure. Call us immediately. More about our water damage restoration service.
What Happens When You Call
You get Craig Herrmann on the phone. Not a call center. Not an answering service routing your call somewhere. I answer my own phone at 2am because water damage at 2am is not less urgent than water damage at 2pm. I ask you a few questions about what you are dealing with, what is happening right now, and where you are. Then I tell you exactly when to expect us and what to do before we arrive.
I had a call last August from a homeowner in the Lakes area. A refrigerator water line had been running for about 18 hours while the family was out of town. A neighbor noticed water coming under the garage door and called the homeowner who called me. We were on site in 42 minutes. The engineered hardwood in the kitchen was already starting to crown. The subfloor moisture reading under the island was 29%. The drywall at the base of the adjacent wall was 24%. We pulled the refrigerator, extracted the visible water, and started mapping the full extent with thermal imaging before the first dehumidifier was even set. Getting there fast meant we contained the scope of material that ultimately needed to come out.
What to Do Before We Arrive
Stop the water source if it is safe to do so. Turn off the supply valve to the fixture that failed, or the main if needed. Do not run fans. Fans in a water-damaged space spread moisture into adjacent areas before the extent of the damage has been mapped. Do not attempt to dry the surface with towels and consider it handled. Call us immediately rather than waiting to see if it dries on its own. The Las Vegas desert will dry the surface quickly. It will not dry what is inside the wall. Call now at (702) 442-1126. We answer around the clock.
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