Under one hour. That is our average emergency response time anywhere in the Las Vegas Valley, 24 hours a day.
When you call at 2am, Craig Herrmann answers. Not a call center. Not an answering service. The person who co-authored the ANSI/IICRC S520 mold remediation standard and has held IICRC Master Certification for years. That is who picks up the phone.
What Emergency Response Actually Means
We show up with equipment, not just a clipboard. Truck-mounted extraction pulls thousands of gallons per hour. Thermal imaging cameras map moisture extent before anything is touched. We do not stand in your living room making phone calls and scheduling a follow-up. We assess and we start.
The first hour after a water event is when the most damage-limiting work can be done. Extraction before water has time to wick deeply into wall assemblies and subfloor materials shortens the total drying time, reduces the amount of material that needs to come out, and reduces the cost of the job. Speed in the first hour pays for itself many times over in reduced scope.
Why Response Time Matters for Water Events
Water becomes mold in 24 to 48 hours in a warm indoor environment. Las Vegas homes stay warm year-round. A water event that is not addressed within the first 24 hours is very likely to become a mold remediation project in addition to a water damage restoration project. The cost difference between a pure drying job and a combined drying and mold remediation job is significant.
Beyond mold, prolonged water contact degrades materials faster than most people expect. Engineered hardwood swells and delaminates. Drywall paper loses structural integrity. Subfloor OSB expands and begins to separate from fasteners. Every hour of additional contact time increases the material replacement scope on your job. Early response limits damage. That is the entire point.
What to Do Before We Arrive
If the water source is still active, stop it if you can safely do so. Turn off the water supply to the affected fixture or to the whole house if needed. Do not use electrical outlets or switches in areas where water is present. Move portable valuables, documents, and electronics away from the water. Do not attempt to use a regular home vacuum on standing water. Beyond that, leave it for us.
Do not attempt to dry the area with fans or open windows while it is still wet. This can spread contamination and in some cases accelerates mold growth by distributing spores into unaffected areas. Read our FAQ on whether you should attempt to dry water damage yourself before starting anything.
Call (702) 442-1126 the moment you discover the problem. We answer 24 hours a day, and we will be there.